Shipping policy

Last updated: October 4, 2026

Thanks for shopping with recordunknown. Our pieces are made in small runs, so please read this page before you order.

Free shipping worldwide

Shipping is free on every order, to every country we ship to, with no minimum spend. The price you see at checkout is the price you pay for delivery.

Processing time

• Orders ship within 3 to 5 business days of being placed. Business days are Monday to Friday, excluding public holidays.
• Pre-orders: Some drops are made to order. If an item is marked as a pre-order, its estimated ship date is shown on the product page and in your order confirmation. Pre-orders ship together, by that date.
• If you order a pre-order item and an in-stock item together, the whole order ships when the pre-order item is ready, unless you ask us to split it. Contact us before the order ships.
• We'll email you if processing takes longer than expected.

Delivery times

Delivery times are estimates, start after your order ships, and don't include processing time. They can vary with the carrier and customs.

Where we ship

We ship worldwide, except to countries and regions where carriers are unable to deliver or where shipping is restricted by law. If your country doesn't appear at checkout, email hello@recordunknown.com and we'll let you know if we can arrange it.

We can't deliver to PO boxes or freight forwarders unless you contact us first.

Tracking

You'll get a shipping confirmation email with a tracking number once your order leaves us. Tracking can take up to 48 hours to update after the email arrives.

Duties, taxes, and customs

Free shipping covers the delivery charge only. It doesn't cover import charges.

• Orders shipped across borders may be subject to import duties, taxes, and customs fees set by the destination country. These are charged by the carrier or customs office, not by us, and are the buyer's responsibility.
• We can't predict these amounts. Please check with your local customs office before ordering.
• If you refuse or don't collect a package because of customs fees, the return shipping cost will be deducted from any refund.

Address accuracy

Please check your address carefully at checkout.

• To change an address, email hello@recordunknown.com within 24 hours of ordering, with your order number.
• We can't change an address after the order has shipped.
• If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you. Re-shipping costs are paid by the customer.

Delays

Delays can happen because of carrier issues, customs, weather, or high demand during drops. We'll do our best to keep you informed. If your tracking hasn't moved in 7 business days, email us.

Lost, damaged, or incorrect orders

• Lost parcels: If your order shows as delivered but you haven't received it, check with neighbors and your carrier first, then contact us within 14 days. We'll work with the carrier to investigate.
• Damaged items: If your order arrives damaged, email hello@recordunknown.com within 7 days of delivery with your order number and clear photos of the item and the packaging.
• Wrong item: If we sent the wrong size or color, contact us within 7 days and we'll make it right.
• Rhinestone pieces can have small variations in how stones sit. Loose or missing stones on arrival are covered. Damage from wear is not.

Split shipments

Orders with several items may ship in separate parcels. You'll get a tracking number for each, and you won't pay extra for shipping.

Returns and exchanges

See our Returns Policy for how to return or exchange an order. Return shipping is paid by the customer. Size exchanges are free within 14 days of delivery.

Contact us

Questions about your order? Email hello@recordunknown.com. We reply within 1 to 2 business days.

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What changed:

• Added a free shipping section at the top, and removed the rate table, the $300 threshold, and express shipping, since everything now ships free. If you want to offer a paid express option later, I can add it back.
• Made it clear that free shipping doesn't cover duties and taxes, which keeps customers from expecting a surprise-free delivery.

Things to check:

• Free worldwide shipping on heavy rhinestone sets is expensive, especially to far destinations. Make sure each product's price covers it. Cheaper options are to ship free over a minimum spend, or to limit free shipping to certain regions.
• Free shipping also applies to the lost-parcel and damage cases, so consider insuring or tracking all parcels.
• Update your store's shipping settings and the banner or product pages so they match this page.
• The email address is still a placeholder, and the delivery times should match what your carrier actually quotes.